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Public Engagement in Experiential Futures

Online shopping revolution

Improvements to the customer experience, increased retail options, and faster shipping has made online shopping more appealing. Customers are now buying more things from the comfort of their homes than in person at brick and mortar stores. Grocery shopping may be the last holdout. At the moment, the majority of people still want to push a cart down the aisle, choosing items for their family, but that is changing as well.

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